WOW+Technology+for+Work+81356

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81356 Technology for Work Learners will be able to develop skills to apply a range of technology used in the workplace. ELEMENT PERFORMANCE CRITERIA **

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 * 1. Use a personal computer in the workplace **
 * 1 .1 Basic personal computer functions and features are identified
 * 1 .2 Intermediate keyboard skills are demonstrated
 * 1 .3 Word processing skills are demonstrated
 * 1 .4 Workplace texts are constructed using a range of word processing features
 * 1.5 Basic spreadsheet skills for workplace purposes are demonstrated
 * 1 .6 Documents are proof read and errors corrected

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 * 2. **** Use technology to communicate in the workplace **
 * 2.1 A range of technologies for vocational communication is identified
 * 2.2. Use of a range of technologies for sending and receiving messages is demonstrated
 * 2.3 Appropriate format and register of workplace texts is demonstrated
 * 2.4 Basic program features of technology are identified
 * 2.5 The purpose and use of selected technologies are discussed


 * 3. Use the internet **
 * 3.1 Website features are identified
 * 3.2 Websites are explored for specific work related information
 * 3.3 Websites on similar topics are compared and contrasted
 * 3.4 Issues related to internet use in the workplace are discussed
 * 3.5 Sending and receiving emails with attachments is demonstrated
 * 4. Use technology supports in the workplace **
 * 4.1 Trouble shooting strategies are explored
 * 4.2 Help desk services are identified
 * 4.2 Digital storage mechanisms and processes are identified 4.3 Protocols and etiquette for technology use are described
 * 4.4 Occupational health and safety issues related to use of technology in the workplace are described
 * RANGE STATEMENT **

Personal Keyboard functions and features may include

 * Start up and shut down
 * Desktop navigation and short cuts
 * Moving between programs Accessing program menus
 * Saving to hard drives and disks
 * · Printing

**Keyboard skills may include**

 * · Basic skills:
 * · Typing skills
 * · Use of back space, delete, enter, page up, page down, insert, directional arrows, caps lock, shift, control keys
 * · Use of tabs, caps lock, control/alt/delete, numerical key pad, brackets, multifunction keys
 * · Use of keypad devices such as mobile phones and Personal Digital Assistants [PDAs]

**Word Processing features may include:**

 * Incorporating bold, italics, underline and headings into a text Save, Save as, to hard drive and disk
 * Page setup
 * · Borders, shading, dot points and numbers
 * · Paragraphs and spacing
 * · Incorporating tables and images into text
 * · Columns
 * · Headers and footers
 * · Tracking changes
 * · Spelling and grammar checks

**Spreadsheet skills may include:**

 * · Add or delete columns or rows
 * · Sizing columns or rows
 * · Headers and footers
 * Simple formulae eg sum

Website features may include:

 * · Home page
 * · Navigation bar
 * · Search facilities
 * · Email facilities
 * · Site maps
 * · Links to other sites

Strategies for searching Websites may include:

 * Use of search engines
 * Defining search requirements
 * Accessing a particular site and retrieving data or images
 * Saving search results
 * Book marking websites

Workplace technology may include:
· Personal computer and/or networked computers · Land line and mobile phone · PDA · Fax · Email · Web conferencing · Digital cameras · Office equipment · Cash registers · Scanning devices · Security devices · Stock management technology · Technology based ordering devices · Multifunction devices · Programmable equipment

Issues related to internet use may include:
· Security of information · Unsolicited mail [Spam] · Internet scams · Privacy issues · Hacking · Copyright and plagiarism · Unauthorised use and transmission of information · Software licences · Free software · Download permissions

Use of email may include:
· Creating and editing address books, contacts and email groups · Creating and deleting messages · Indicating message priority · Opening and saving attachments · Attaching documents to mail messages · Deleting unwanted messages · Archiving mail messages

Technology supports may include:
· Restarting the computer · Accessing help menus and user manuals · Accessing help desks and technical support · Using virus scanning software · Backup devices such as servers, discs, flash drives and other data saving operations · Downloading software

Occupational health and safety issues may include:
· Ergonomic requirements and adjustments; eg workstation, chair, footrest, keyboard position · Workstation setup · Posture · Mix of repetitive and other tasks · Exercise breaks · Quality of lighting and air · Cables and power sources · Radiation from computer screens · Issues specific to selected workplace technology and devices

EVIDENCE GUIDE

Critical evidence required to demonstrate competency:
 Start up and shut down a personal computer  Create a file and folder and save documents  Navigate the desktop within a range of specified tasks Create a word processed document  · Create a spreadsheet  · Send and receive email with attachments  · Access and navigate websites  · Basic troubleshooting

· Format for workplace documents · Occupational health and safety Keyboard functions Main parts of a personal computer Digital storage device Appropriate literacy and numeracy Communication skills Time management skills
 * Underpinning skills **

Context of and resources for assessment
Assessment must provide for the needs of the learner and maximise opportunities to demonstrate competence · Assessment should enable demonstration of competence in real or simulated environments, supported by supplementary evidence as appropriate. · Assessment must meet the articulated standards of the Australian Qualifications Framework [AQF] Level 1 Resources should include: · Access to a workplace · Access to appropriate equipment and/or materials · Computer and internet/email access back to transport and distribution warehousing and storage