Communication+for+Work

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81355

C ommunication for Work Learners will be able to interact and communicate effectively with others and in a range of workplace situations ELEMENT PERFORMANCE CRITERIA **

1. Read and write a range of workplace texts 2. Perform basic workplace mathematical calculations
 * 1.1 The purpose and main ideas and audience of a range of workplace texts are identified
 * 1.2 Responses to a range of workplace texts are discussed
 * 1.3 Workplace texts are written in an appropriate form for a specific audience
 * 1.4 Conventions of writing are applied
 * 2.1 Addition, subtraction, multiplication and division of whole numbers are demonstrated
 * 2.2 Common units of measurement are identified and used correctly
 * 2.3 Decimals, fractions and percentages are identified and used correlctly
 * 2.4 Mathmetical calculations are checked for accuracy

3. Communicate in a range of workplace situations 4. Participate in a work team >
 * 3.1 Conventions for participating in workplace group discussions are identified
 * 3.2 Appropriate formal or informal register is demonstrated in written and oral communication
 * 3.3 A range of strategies is used to participate in workplace communication
 * 3.4 Effective listening is demonstrated
 * 4.1 Work team goal is identified
 * 4.2 Individual roles within the work team are identified
 * 4.3 Own task in work team are identified and completed
 * 4.4 Ability to work collaboratively is demonstrated
 * 4.5 Team Leader is kept informed of work progress
 * RANGE STATEMENT **

workplace texts may include

 * · Forms
 * · Memos
 * · Faxes
 * · Meeting minutes and agendas
 * · Hand written notes/messages
 * · Letters
 * · Emails
 * · Internet postings and texts
 * · Timesheets
 * · Accident reports
 * · Safety signs and information
 * · Instructions
 * · Policies and procedures
 * · Log books

Conventions of writing may include

 * Punctuation
 * · Grammar and spelling that does not impede meaning
 * · Use of topic sentences
 * · Use of a range of simple, compound and complex sentences
 * · Use of transition signals, or linking words
 * · Appropriate sequencing and linking of paragraphs within text
 * · Coherence
 * · Cohesion
 * · Word processing conventions eg headings, dot points, bolding
 * · Conventions for producing a range of workplace documents
 * · Use of vocational terminology and technical language

Basic workplace mathematical calculations may include:
Using technology for: ·
 * · Calculation of hours on timesheets
 * · Preparation of accounts – invoices, ledgers, credits and debits
 * · Maintaining records of income and/or expenditure
 * · Counting money
 * · Operating a till
 * · Stock control
 * · Measuring quantities or volume
 * · Locating places on maps
 * · Reading graphs and charts
 * · Costing materials and labour for a job quotation

Common units of measurement may include:

 * Milligrams, grams, kilograms, tonnes
 * · Millimetres, centimetres, metres, kilometres
 * Litres, millilitres
 * · Time - seconds, minutes, hours, days
 * · 12-hour or 24-hour clock
 * · Currency – dollars and cents
 * · Degrees Celsius
 * · Degrees of an angle
 * Communication for **** a range of workplace purposes may **** include **
 * · Transactions
 * · Introductions to a group
 * · Group discussions
 * · Information sessions
 * · Team meetings
 * · Negotiation or conflict resolution
 * · Interacting with team members and other members of the organisation
 * · Interacting with clients, customers and the general public
 * Strategies for participating in workplace discussions may include: **
 * · Turn taking
 * · Recognising a chair or group leader
 * · Acknowledging other participants
 * · Using language appropriate for the group and context
 * · Interpreting non-verbal communication
 * · Inferring information
 * · Identifying main points
 * · Presentation skills
 * · Asking questions

**  Samples of written texts  Participation in group discussions and activities  Workplace supervisor reports
 * EVIDENCE GUIDE
 * Critical evidence required to **** demonstrate competency: **

Basic English grammar, punctuation and spelling Basic Mathematics Workplace policies and procedures **
 * Underpinning **** knowledge **

Underpinning skills ** Communication and interpersonal skills Ability to gather, analyse and interpret information and ideas Appropriate literacy and numeracy Team work

Assessment must provide for the needs of the learner and maximise opportunities to demonstrate competence · Assessment should enable demonstration of competence in real or simulated environments, supported by supplementary evidence as appropriate. · Assessment must meet the articulated standards of the Australian Qualifications Framework [AQF] Level 1 Resources should include access to: · A real or simulated workplace · Access to appropriate equipment and/or materials · Computer and internet/email access · Group situations that enable demonstration of team work skills
 * Context of and resources for assessment **

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